Our highly experienced staff dedicated to creating a warm, personalized environment for you and your family.
Pam Hooper
Facility Administrator
Pam has her BS in Nursing from the University of Arkansas Medical Sciences and is certified as a Nurse Practitioner in the state of Arkansas. Since graduation, Pam has been involved in management of surgical services in both hospitals and surgery centers.
As the former Director of Nursing and Associate Executive Director for Humana Surgical Hospital in Memphis, she was responsible for day-to-day operations of this surgical hospital, as well as corporate CON development and acquisitions. Upon returning to Arkansas in the early 80’s, she worked to develop one of the first freestanding ambulatory surgery centers in the state of Arkansas where she continues to manage surgical facilities today. Over the past 25 years she has worked in partnership syndication, surgery center development, Medicare certification and JCAHO accreditation, along with day-to-day financial and operational responsibilities.
In 1997 Pam, and her partner Mary Hill, established Consultants in Healthcare, a consulting company designed to provide development and management services for inpatient and outpatient surgical services. As a partner with Consultants in Healthcare, she has consulted on numerous surgery center projects and has been instrumental in building and managing several joint-venture projects. Since opening in October 1999, Pam has been the Facility Administrator for The Springhill Surgery Center. She is responsible for day-to-day clinical operations, financial management, personnel development, managed care contracting, quality assurance, and regulatory compliance. She also directs the Performance Improvement Committee and functions as liaison with the Medical Staff and Board of Managers.
Pam enjoys traveling, gardening, and shopping with her husband, Sanford.
Diane Brown
Clinical Manager
After receiving a Bachelor of Science in Nursing from the University of Central Arkansas, Diane was employed by St. Vincent Infirmary in the Digestive Disease Center. She was instrumental in organizing the Arkansas Society of Gastrointestinal Nurses and Associates. In 1989, Diane continued in gastrointestinal nursing and served as Director of Nursing in ambulatory surgery for 23 years. Diane actively participated in project design and oversight of surgery center construction, development of policies and procedures, physician credentialing, and staff management. During this time, Diane directed efforts in successful achievement of organization accreditation. Diane served as an officer of the state ambulatory surgery association and continues to participate on the local and national level. Diane joined the staff of Endoscopy Center of Arkansas in 2013 and is responsible for the supervision of clinical operations. Diane is the youngest of eight children and enjoys spending time with her large family. She also enjoys reading, cooking, playing tennis, and going to the beach.
Amy Coonfield
Business Office Manager
With 12 years of medical management experience, Amy is well rounded in the area of business operations associated with this field. In her role as Business Office Manager, Amy is responsible for overseeing all aspects of the center’s business office including maintenance of charge master, managed care contracting, billing and accounts receivable. She is likewise responsible for accounts payable and in the production and analysis of the center’s monthly financials. She is active in all areas of cost containment and performance improvement and is responsible for forecasting and reporting annual financial projections. Personnel management and general maintenance of the (center) are some of her other responsibilities.
In her free time, Amy enjoys singing, furthering her education and spending time with her husband on weekend adventures.